INSIGHTS: SPRING 2019 — CASE STUDY: Global Defense, Inc.

COMPANY   Global Defense fabricates, sources, and manufactures spare parts and assemblies for power train, exhaust, cooling, fuel, hydraulic, and other systems on all types of military vehicles.

Situation   A significant portion of Global Defense’s current business is with the U.S. government, specifically the Department of Defense. The company’s longer-term goal is to gain additional business in the Aerospace and Defense markets. Current customers did not require an ISO 9001:2015 certified quality management system but had the expectation of compliance to this standard. The current quality management system was based on the previous version of ISO 9001 and was in need of updates. The company was looking for a relatively quick fix to improve overall quality and reduce customer audit findings with the implementation of a more practical and efficient quality management system aligned with the latest ISO standard.

Solution   Insyte conducted a gap analysis to quickly assess current documentation and processes, established a complete list of all compliance-required updates, and recommended changes. Insyte template documentation was introduced to simplify and standardize current practices. The project concluded with a report containing all additional inputs and changes required to possibly obtain certification to the latest standard. Global Defense, Inc. recently passed supplier audits with no findings and has demonstrated to auditors a quality management system now based on the latest ISO 9001:2015 standard.