People Matter…Honoring a Successful CEO


The passing of Herb Kelleher, former CEO of Southwest Airlines, and the articles memorializing him is a good reminder that the success of an organization is inexorably linked with the people who make up the organization. Caring for employees is a major tenet of a successful company. People matter.

“The key to Kelleher’s success was his focus on people – customers, employees, and suppliers.  He epitomized the “respect for people” (or “human nature“) pillar of lean and demonstrated how effective and powerful humble, authentic, and empathetic leadership can be.”

Read more in this article from Gemba Academy.